Terms & conditions for VistaShop

Terms & Conditions

Welcome to VistaShop, an online store owned and operated by Zoe Litewater & Wellness ("VistaShop", "we", "us", or "our"). By using our website and placing an order, you agree to the following Terms & Conditions. We are committed to providing a clear, transparent, and enjoyable shopping experience. Please read these terms carefully before using our website or purchasing any products.

Your Agreement with VistaShop

  • These Terms of Service govern your use of the VistaShop website and any purchases made through our online store. VistaShop is part of Zoe Litewater & Wellness and serves as an online destination for wellness, household, lifestyle, and digital products.
  • By using our website, placing an order, or accessing our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Key Information for Your Purchase

  • When shopping with VistaShop, including purchases of Zoelite DDW, digital products, wellness products, household goods, and other items offered through our store, it is important to understand the following:
  • All product descriptions and prices are accurate at the time of publication. For digital products, access details will be provided immediately upon successful payment. For physical products, including Zoelite DDW and wellness items, our Shipping Policy and Return & Refund Policy provide information regarding delivery timeframes, shipping costs, and return procedures.
  • By completing your purchase, you confirm that you have reviewed and accepted these policies.

Dispute Resolution

  • Customer satisfaction is important to us. In the event of a concern or dispute, we encourage you to contact us directly at info@vistashop.com.au so we can work towards a prompt and amicable resolution.
  • We aim to respond to enquiries within 3–5 business days and will make every reasonable effort to achieve a mutually agreeable outcome. Further information regarding our dispute resolution process can be found in our FAQs section.

Products & Orders

  • All products are subject to availability. VistaShop reserves the right to refuse, cancel, or limit orders at its discretion.
  • Product descriptions, images, specifications, and pricing may be updated or changed without notice. While we strive to ensure accuracy, we cannot guarantee that all information displayed on the website will always be current, complete, or error-free.

Pricing & Payment

  • All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
  • Payment must be received in full before orders are processed and dispatched. We offer a range of secure payment methods to provide a safe and convenient checkout experience.

Shipping

  • Delivery timeframes are estimates only and may vary depending on location, courier services, and circumstances beyond our control.
  • VistaShop is not responsible for delays caused by shipping providers or unforeseen events. We work with trusted carriers to ensure your order is delivered as efficiently as possible.

Returns & Refunds

  • Physical products may be eligible for return in accordance with our Return & Refund Policy.
  • Digital products are non-refundable unless otherwise required under Australian Consumer Law.
  • Opened water products, supplements, and other consumable items cannot be returned for change-of-mind reasons. Please review our Return & Refund Policy for detailed information.

Product Information

  • All product information provided on this website is intended for general informational purposes only and should not be considered medical, legal, or professional advice.
  • Customers should seek appropriate professional advice before using any wellness products. While we endeavour to provide accurate and useful information, it should not be relied upon as a substitute for professional consultation.

Intellectual Property

  • All content displayed on the VistaShop website, including text, graphics, logos, images, product descriptions, designs, and other materials, remains the property of VistaShop and/or Zoe Litewater & Wellness and may not be copied, reproduced, distributed, published, or used without prior written permission.
  • We value our intellectual property and expect it to be respected accordingly.

Limitation of Liability

  • VistaShop shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.
  • Our liability is limited to the maximum extent permitted by Australian law. Customers are encouraged to use our products and services responsibly and in accordance with any instructions provided.

Privacy & Changes to Terms

  • Personal information collected by VistaShop is handled in accordance with our Privacy Policy. We are committed to protecting your privacy and safeguarding your personal information.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated terms.
  • We recommend reviewing this page periodically to stay informed of any updates.

Account Creation Policy 

  • Creating an account with VistaShop is optional but recommended. Customers may create an account to make shopping easier, save their details for future purchases, view order history, manage delivery information, and keep track of favourite products where available.
  • Customers are responsible for providing accurate information when creating an account and for keeping their login details secure. VistaShop is not responsible for unauthorised access caused by shared or weak passwords.
  • We may suspend or close an account if we suspect misuse, fraudulent activity, false information, or behaviour that breaches our store policies.
  • Customer personal information is handled in accordance with our Privacy Policy.

Disclaimer

  • Deuterium Depleted Water (DDW), supplements, wellness products, and related information provided through VistaShop are not intended to diagnose, treat, cure, or prevent any disease.
  • The information provided on this website is for educational purposes only and should not be considered medical advice. Always seek professional medical advice regarding any health concerns or medical conditions.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

VistaShop
A division of Zoe Litewater & Wellness
Email: info@vistashop.com.au